Frequently Asked Questions

How often am I supposed to charge my scooter batteries for?

If you use your scooter daily, we recommend you charge your scooter batteries fully overnight for a minimum of 24 hours if the batteries are fully empty. You can read all about the proper and safe way to look after your batteries here.

Do you offer part exchange?

We do offer part exchange but is at the discretion of the salesperson. We cannot guarantee part exchanges.

How does VAT exemption work?

To not pay the VAT on one of our products two things must happen at the same time. Firstly, you must be eligible for VAT exemption. Secondly, the product must be VAT exempt. You have to pay the VAT if the product is not VAT exempt and you must pay the VAT if you are not VAT exempt.

How do I know if I'm VAT exempt?

If you have been classified as disabled, then you do not need to pay VAT on certain items that are also VAT exempt. The information we require is your condition, personal details and a signature.

Can I buy on behalf of someone else and still have the VAT deducted?

As long as the person you are buying for is VAT exempt and you can provide correct information about them, include their condition, then you can buy our products excluding the VAT. You will have to sign to say the person you are buying for is VAT exempt.

Do you have access ramps?

All our showrooms are wheelchair and scooter friendly.

Do you have scooters available for hire?

We have Scooters, Wheelchairs and Rollators available for hire. Click here to learn more.

Who do I contact to make a Mark Bates Ltd. insurance claim?

You can contact us on 01536 764700 or you can contact Mark Bates Ltd. directly on 01476 591104.

Do I need to register my scooter with the DVLA?

You only need to register your scooter if it can go at 6mph or above. A V55/4 form is required to be filled in and sent to the DVLA. We will help you with this. You do have to pay for vehicle tax as the scooter will be registered as a class 3 invalid carriage.

Can I use my scooter on the pavement?

All scooters can be used on the pavements!

Any scooter that is faster than 4mph must have the speed limit switch turned on. This limits the scooter to a maximum of 4mph which is the legal limit for pavements. It is the responsibility of the person in control of the scooter to be careful of pedestrians.

Do you have to have insurance to use a mobility scooter?

You do not currently need insurance to use a mobility scooter or powered wheelchair. However, we always recommend you take out an insurance policy for the protection of you and those around you should anything unfortunate happen, enabling peace of mind and worry-free travel.

How are mobility scooters powered?

They are powered using batteries to drive the electromagnetic motor, which turns the rear wheels. Being electromagnetic means that the scooter will slow down and stop as soon as the throttle is released, which is great for safety.